St. Matthews Specialty Pharmacy

Specialty Pharmacy Services in Louisville

Mission Statement

St. Matthews  Specialty Pharmacy strives to provide patients and providers superior pharmaceutical care, focusing on the individual needs of those we serve. It is our mission to help prevent and control chronic health conditions and improve community wellness by working collaboratively with healthcare providers to achieve the highest quality of care. Through our use of innovative services and high touch patient interaction, we work to provide an exceptional pharmacy experience.

Welcome to St. Matthews Specialty Pharmacy

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Common Questions and Answers

Who is St. Matthews Specialty Pharmacy?

St. Matthews Specialty Pharmacy is locally owned and independently operated pharmacy. Our team of highly trained pharmacists are experts in an expansive range of in-demand services and are among the most highly qualified pharmacists in the profession.  Our team holds certifications in cancer and blood disorders, specialty medications, geriatrics, pharmacotherapy, addiction and medication therapy management. The pharmacy was founded on providing direct patient care to their customers using highly trained pharmacists in the community pharmacy setting.  St. Matthews Specialty Pharmacy strives to provide patients and providers superior pharmaceutical care, focusing on the individual needs of those we serve. It is our mission to help prevent and control chronic health conditions and improve community wellness by working collaboratively with healthcare providers to achieve the highest quality of care. Through our use of innovative services and high touch patient interaction, we work to provide an exceptional pharmacy experience.

What types of Services does St. Matthews Specialty Pharmacy Provide?

We pride ourselves in our clinical knowledge, our commitment to providing superior care to our patients and the wide variety of services we offer. We provide pharmacy services to adult and pediatric patients and providers in Kentucky, Ohio and Indiana.  We supply specialty medications needed for people receiving treatment for conditions such as cancer, blood disorders, liver disease, inflammatory bowel disease, multiple sclerosis, osteoporosis, skin disorders, rheumatoid arthritis, addiction among others.

 

What is a Specialty Patient Management Program?

St. Matthews Specialty Pharmacy provides individualized, high-touch care by enrolling all patients in a unique patient management program who receive a prescription from our pharmacy.  You were enrolled in this program because your health condition and / or medication requires special attention and monitoring.  Our pharmacy team conducts a thorough review of your new prescription, your health conditions, current medications and overall health care needs. Our goal is your goal:  To HELP YOU reach your BEST HEALTH.  We will work closely with you and your provider to observe your response to the medication to assure you get the best benefit.  

 

How to Obtain a Prescription Order or a Refill?

For your convenience, our specialty patient care coordinator will work with you to get your medication on time.  The coordinator will remind you 7 – 10 days before each refill so you can choose a good time for your medication delivery. We will call you about a week before it’s time to refill your medicine.  You may also request a new prescription or initiate a refill by calling the pharmacy 7-10 days before your refill is due and requesting your medication by refilled by providing your name, date of birth and refill prescription number and/or the name of the medication.

 

How to Check Status of Your Claim/Prescription?

Patients can call St. Matthews Specialty Pharmacy Services at 1-844-690-4462 and speak with a pharmacist or pharmacy technician directly.

 

How will I receive my medication?

Convenience and getting your medication on time is key. You may receive your medication by delivery to the address you designate for delivery, whether it be home or office, in unmarked and tamper-resistant packing for your privacy and safety.  Medications requiring refrigeration arrives in a cold package and should be removed and stored in the refrigerator upon arrival.  Additionally, we truly appreciate seeing our patients face to face.  You are always welcome to pick up your prescription in person at the pharmacy.

 

Where is the pharmacy and what are the hours of operation?

The pharmacy is located at 3922B Willis Avenue in Louisville, Kentucky.  The pharmacy normal hours of operation are Monday – Friday from 9:00 A.M. to 5:00 P.M EST.  Access to pharmacy services is available outside of normal business hours, including holidays and weekend, to individuals who have an urgent need or a clinical question.

 

What is an Adverse Event?

An adverse reaction is defined as any unpredictable, unintended, undesirable, and unexpected biological response that a patient may have to medications. Based on published literature such as “The Physician’s Desk Reference”, St. Matthews Specialty Pharmacy considers the following to be adverse drug reactions:

  • Headache, tremors, dizziness, muscle spasms, confusion
  • Nausea, vomiting, diarrhea
  • Skin rash or flushing
  • Hypotension, Hypertension, arrhythmia, tachycardia, or bradycardia
  • Shortness of breath, dyspnea, or respiratory depression

 

What to do if I experience an Adverse Event?

Contact St. Matthews Specialty Pharmacy or your prescribing physician to report the reaction. If reported to St. Matthews Specialty Pharmacy the pharmacist will immediately contact the patient’s physician, report the adverse reaction(s), and obtain instructions from the physician who may involve discontinuing the medication, or modifying the dose.

 

How do I transfer my other prescription medications to St. Matthews Specialty Pharmacy?

We are happy to take care of all your prescription health care needs.  To transfer prescriptions to our pharmacy, simply call our pharmacy and request that we transfer your other prescriptions.  Provide us with the name and contact number of the pharmacy the prescription is being retained and the name of the prescription medicine(s). We will complete the transfer process from there. It is that simple!  If you are re-locating and need to transfer your prescription from our pharmacy, the pharmacy may contact us to transfer the prescription using the same process.

 

What happens if there is a delay in my prescription order from St. Matthews Specialty Pharmacy?

In the event a prescription is delayed from being ready on the original delivery or pick-up date, the specialty patient care coordinator will call you.  Alternatively, if you do not receive a package that you were expecting, call the pharmacy to report a missing delivery.  We will work to ensure you have a continuous supply of medication(s) and are provided with the medication you need in a timely manner.

 

Are there any advocacy support tools available for me?

We know that many specialty medications and unique health problems can be expensive.  We might be able to help locate patient assistance programs (PAPs) that can provide financial assistance. Additionally, we may also be able to provide educational information about your health condition and refer you to appropriate advocacy / support groups.

 

How to Determine if the Pharmacy is in or out of Insurance/PBM Network?

Our Pharmacy is contracted with all the main insurers and benefits vary from patient to patient according to their chosen prescription benefit plan. You can call your insurer to verify eligibility or call our specialty care to determine your network status at 1-844-690-4462.

Will the pharmacy perform any substitutions of my prescription?

Drug substitutions will not be performed without prescriber and patient authorization.

 

How do I obtain a medication that is not available through St. Matthews Specialty Pharmacy?

We are your advocate for patient access to needed medications.  If your insurance requires the medication be filled at a specific pharmacy or the medication is not available through our pharmacy, we will complete all necessary information and transfer the prescription to the designated pharmacy.  We will contact the provider and patient to let them know where the prescription was transferred.

May I Choose not to be in the Specialty Patient Management Program?

Participation is strongly encouraged and designed to help you meet your goals. However, individuals wishing to “opt-out” of the program may make a verbal request at any point in time.

 

Some More Frequently Asked Questions about Our Program

How to place a prescription order?

For your safety and security, we will need to collect several pieces of information to process your prescription order. Our specialty patient care coordinator will contact you or your doctor if we have any questions about the order. Your doctor can submit new prescriptions for your by fax, phone or electronically.

Doctors:
Fax: 1-844-524-4673
Call: 1-844-690-4462

Customers can mail information to the following address:
St. Matthews Community Pharmacy
3922 Willis Avenue
Louisville, KY 40207

How to obtain a refill?

For your convenience, our specialty patient care coordinator will remind you each month so you can pick a good time for your delivery. The patient care coordinator will call you about a week before it’s time to refill your specialty drug. This is also an opportunity for you to ask any questions about your specialty medication, assistance in managing side effects and review guidelines for care.

If you have any questions about your refill you many contact Specialty Services at 1-844-690-4462.

How to check on prescription status?

Patients can call St. Matthews Community Pharmacy Specialty Services at 1-844-690-4462

Information on prescription substitutions?

Your Community Pharmacy will not perform therapeutic substitution without prescriber and patient authorization.

How to determine if the pharmacy is in or out of Insurance/PBM network?

Our Pharmacy is contracted with all the main insurers and benefits vary from patient to patient according to their chosen prescription benefit plan. You can call your insurer to verify eligibility or call our specialty care to determine your network status at 1-844-690-4462.

How to obtain a medication that is not available through St. Matthews Community Pharmacy?

If insurance or PBM requires the medication to be filled at a specific pharmacy, we will complete all necessary information and transfer the prescription to the designated pharmacy. We will contact the provider and patient to let them know where the prescription was transferred.

How to transfer a prescription to another pharmacy?

Your Community Pharmacy will be able to help you transfer your prescriptions from your current pharmacy. If you are out of refills, the specialty pharmacy will contact your doctor to get a new prescription.

How to handle medication recalls?

Your Community Pharmacy will follow policies and procedures for handling recalls of pharmaceuticals due to any voluntary action on the part of the manufacturer, the direction of the Food and Drug Administration, or any other federal, state, or local government agency.

The pharmacist will identify each patient who has received or is receiving recalled medications.

In the event of a recalled, discontinued, expired, damaged, contaminated, unacceptable and counterfeit drug product, the patient and patient’s physician shall be notified immediately. The patient will be given instructions as to the proper disposition of the recalled medications per FDA recommendations available here.

How to dispose of medications?

The U.S. Food and Drug Administration (FDA) provides up to date information in their online guide Disposal of Unused Medicines: What You Should Know. This guide can be accessed through the fda.gov website through the "Safe Disposal of Medicines" link.

Patients can also follow any specific disposal instructions on the drug label or patient information that accompanies the medication. Do not flush prescription drugs down the toilet unless this information specifically instructs you to do so.

Take advantage of community drug take-back programs that allow the public to bring unused drugs to a central location for proper disposal. Call your city or county government's household trash and recycling service (see blue pages in phone book) to see if a take-back program is available in your community. The Drug Enforcement Administration, working with state and local law enforcement agencies, is sponsoring National Prescription Drug Take Back Days throughout the United States.

If no instructions are given on the drug label and no take-back program is available in your area, throw the drugs in the household trash, but first:

  • Take them out of their original containers and mix them with an undesirable substance, such as used coffee grounds or kitty litter. The medication will be less appealing to children and pets, and unrecognizable to people who may intentionally go through your trash.
  • Put them in a sealable bag, empty can, or other container to prevent the medication from leaking or breaking out of a garbage bag.

Additional tips:

  • Before throwing out a medicine container, scratch out all identifying information on the prescription label to make it unreadable. This will help protect your identity and the privacy of your personal health information.
  • Do not give medications to friends. Doctors prescribe drugs based on a person's specific symptoms and medical history. A drug that works for you could be dangerous for someone else.
  • When in doubt about proper disposal, talk to your pharmacist.
  • The same disposal methods for prescription drugs could apply to over-the-counter drugs as well.
How to handle adverse reactions?

An adverse reaction is defined as any unpredictable, unintended, undesirable, and unexpected biological response that a patient may have to medications. Based on published literature such as ‘‘The Physician’s Desk Reference’‘, Your Community Pharmacy considers the following to be adverse reactions to the medications supplied by the pharmacy:

  • Headache, tremors, dizziness; muscle spasms, confusion.
  • Nausea, vomiting, diarrhea;
  • Skin rash or flushing.
  • Hypotension, Hypertension, arrhythmia, tachycardia, or bradycardia;
  • Shortness of breath, dyspnea, or respiratory depression.

In the case of an adverse reaction the patient can contact Your Community Pharmacy or his/her prescribing physician to report the reaction. If reported to Your Community Pharmacy the pharmacist will immediately contact the patient’s physician, report the adverse reaction(s), and obtain instructions from the physician who may involve discontinuing the medication, or modifying the dose.

How to report concerns or errors?

You may lodge a complaint or error without concern for reprisal, discrimination, or unreasonable interruption of service. To place a grievance, please call 502-690-4462 and speak to customer services. If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal grievance, in writing and forward it to the Governing Body. You can expect a written response within 14 working days or receipt.

You may also make inquiries or complaints about this company by calling the state Board of Pharmacy at 502-564-7910 or email them at pharmacy.board@ky.gov and/or Medicare at 1-800-MEDICARE and/or the Accreditation Commission for Health Care (ACHC) at 919-785-1214.