Be treated with consideration, respect and full recognition of dignity and individuality, including privacy in treatment and care of personal needs without discrimination.
Speak to a health professional.
Receive information about the patient management program.
Be fully informed of the patient management program, current care and any changes made, including termination, regarding the care and treatment to be provided by St. Matthews Specialty Pharmacy.
Know about philosophy and characteristics of the patient management program.
Receive care appropriate to his/her needs and speak to a health care professional in a timely manner.
Receive prompt response to all reasonable inquiries or grievances.
Identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested.
Be advised, before care is initiated, of the extent to which payment for the organization’s services may be expected from Medicare / Medicaid, insurance, or the client’s liability for payment, billing cycles, changes in payment.
Be informed of any financial benefits when referred to an organization.
Be informed of any provider limitations affecting treatment of care.
Receive prompt response to all reasonable interruption of services.
Be informed of any rights and responsibilities he/she may have in the care process.
Receive the information necessary to make decisions regarding his/her care.
Accept or refuse any treatment, or services, and revoke consent or disenroll at any point in time.
A referral if the patient is denied services solely on his or her inability to pay.
Have personal health information shared with the patient management program only in accordance with state and federal law.
Voice grievance and recommend a change in policy, service or staff without fear, reprisal, discrimination or unreasonable interruption of service with the pharmacy at 844-690-4462 or to the compliance hotline at 833-222-4169.
Appeal decisions made by St. Matthews Specialty Pharmacy concerning your health care. These appeals should be made in writing addressed to the Pharmacist in Charge.
All Patients have a Responsibility to:
Give accurate and complete contact information, health information, disclose all medications and other pertinent items, and to notify St. Matthews Specialty Pharmacy of any changes in this information.
Assist in developing and maintaining a safe environment for patient care.
Participate in the development and update of their therapy care plan and adhere to the care plan.
Request further information concerning anything they do not understand.
Give information regarding concerns and problems they have to a St. Matthews Specialty Pharmacy staff member.
Submit any forms that are necessary to participate in the program, to the extent required by law
Inform St. Matthews Specialty Pharmacy if they are in the hospital, have utilized emergency services, and disclose all medications taken or changed.
Notify their treating provider of their participation with St. Matthews Specialty Pharmacy.