Frequently Asked Questions

Many times, your physician will send your medication to our pharmacy because we have a highly trained pharmacy staff that have developed the tools to process rare and expensive medications. 

As an independent pharmacy we can spend the necessary time it takes to work out the complexities of billing your insurance appropriately.

In turn, these factors allow for the lowest copays possible and improved care for you.

No problem at all! We will process your prescription and ensure that it is delivered to your residence. For those who are outside of our delivery range, limited prescription mailing options are available. This is a free of charge service available to Kentucky and Indiana, and Ohio residents. Non-prescription items can be mailed anywhere in the country.

Yes. We are always happy to see our patients!

Our pharmacy is contracted with all the main insurers and benefits vary from patient to patient according to their chosen prescription benefit plan. You can call your insurer to verify eligibility or contact our specialty care coordinator at 844-690-4462 to confirm your network status.

Yes, we will also coordinate with your insurance company and physician. Our goal is to make sure we can get your prescription filled at the lowest cost to you. If manufacturer coupons are available, we will do our best to apply them.

Insurance companies may require a prior authorization for certain medications if they are high-cost or a non-preferred product on your insurance plan. This means the insurance company needs additional documentation as to why the medication is necessary for the patient before they will authorize the prescription. If this is the case, we will be happy to work with your insurance company to provide any information they might need.

The process of acquiring a prior authorization can take 2–5 days depending on the insurance company.

The best way to change any of your personal information on your account is to simply give us a call and speak with one of our pharmacy technicians. They are here to help you! 

Local deliveries are made on a case-by-case basis and can be arranged over the phone. Prescriptions that are sent via USPS mail generally arrive within 2-4 business days.

Just give us a call! Our pharmacists are here to help you and answer all the questions you might have.

We will work closely with your insurance company and physician to find a solution in the event the medication is too expensive.

Many times, insurance policies including coverage, preferred medications and copays change at the turn of the calendar year. The most accurate information regarding this question will come directly from your insurance company and may include many factors. We are happy to work with you, your insurance company and your physician to find the most effective and affordable solution for you.